Has anyone run into issues with the ringer in Sangoma Desktop, specifically on macOS?
We have a Mac user reporting that she stops hearing the ringer in the desktop app. As a temporary workaround, I advised her to either use the web app or clear the Sangoma Desktop app cache. However, she mentioned that she is having to clear the cache almost every shift.
I have already confirmed that she is not set to DND on the backend and in the GUI, and her sound output appears to be using the Mac’s default system audio output. System settings have the right permissions for the app. At this point, I feel like I’ve checked the obvious settings.
Does anyone know if it would be reasonable to have this user test one of the alpha builds, or is there any other guidance on this issue?
Apologies in advance if this isn’t the right place to post the issue.