Sangoma Connect is Awesome!


(Greg Snover) #1

Lots of questions posted here and a fair amount of them are complaints - I myself have been guilty of that at times.

This is NOT a complaint - this is a Compliment - Just got Sangoma Connect going for a customer and it is fantastic!

The Auto-Provisioning E-Mail that get’s sent works first time and the app works really well in usage. We have a Hosted provider that uses the same base App (They call it Nimbus) but you have to manually configure it, and it is missing several features you all have enabled.

Before FreePBX had this, we moved quite a few people to Hosted just to get this feature (easily - I know we could use SoftPhones, but deploying and maintaining all the one-offs was a pain) and be able to support it.

Outstanding!

I am in the process of moving three customers (about 100 phones total) back into FreePBX because they really liked some of the features, but had moved to Hosted when COVID hit.

Truly excellent!


FYI - FOP2 License Revoke for moving to a new machine
(Jared Busch) #2

Sangoma Connect has worked well for me. Had some weird firewall issue the other day, but it was transient.

The 20 user minimum block is annoying. The price is fine at $199/year for 20 users. That is pretty much nothing. But so many customers hate paying for more than they need.

Why by 80 licenses with I only need 64 kind of thing. Math is math and the price is barely different at that point ($0.21 per user per month), but it is perception not math, that drives the arguments.

User Count Cost per Year Cost per User per month
64 $796.00 $1.04
80 $796.00 $0.83

Anytime you are at a multiple of 20 users it comes out to $0.83 / month / user

Table to 100 users for the curious:

User Count Cost per Year Cost per User per month
1 $199.00 $16.58
2 $199.00 $8.29
3 $199.00 $5.53
4 $199.00 $4.15
5 $199.00 $3.32
6 $199.00 $2.76
7 $199.00 $2.37
8 $199.00 $2.07
9 $199.00 $1.84
10 $199.00 $1.66
11 $199.00 $1.51
12 $199.00 $1.38
13 $199.00 $1.28
14 $199.00 $1.18
15 $199.00 $1.11
16 $199.00 $1.04
17 $199.00 $0.98
18 $199.00 $0.92
19 $199.00 $0.87
20 $199.00 $0.83
21 $398.00 $1.58
22 $398.00 $1.51
23 $398.00 $1.44
24 $398.00 $1.38
25 $398.00 $1.33
26 $398.00 $1.28
27 $398.00 $1.23
28 $398.00 $1.18
29 $398.00 $1.14
30 $398.00 $1.11
31 $398.00 $1.07
32 $398.00 $1.04
33 $398.00 $1.01
34 $398.00 $0.98
35 $398.00 $0.95
36 $398.00 $0.92
37 $398.00 $0.90
38 $398.00 $0.87
39 $398.00 $0.85
40 $398.00 $0.83
41 $597.00 $1.21
42 $597.00 $1.18
43 $597.00 $1.16
44 $597.00 $1.13
45 $597.00 $1.11
46 $597.00 $1.08
47 $597.00 $1.06
48 $597.00 $1.04
49 $597.00 $1.02
50 $597.00 $1.00
51 $597.00 $0.98
52 $597.00 $0.96
53 $597.00 $0.94
54 $597.00 $0.92
55 $597.00 $0.90
56 $597.00 $0.89
57 $597.00 $0.87
58 $597.00 $0.86
59 $597.00 $0.84
60 $597.00 $0.83
61 $796.00 $1.09
62 $796.00 $1.07
63 $796.00 $1.05
64 $796.00 $1.04
65 $796.00 $1.02
66 $796.00 $1.01
67 $796.00 $0.99
68 $796.00 $0.98
69 $796.00 $0.96
70 $796.00 $0.95
71 $796.00 $0.93
72 $796.00 $0.92
73 $796.00 $0.91
74 $796.00 $0.90
75 $796.00 $0.88
76 $796.00 $0.87
77 $796.00 $0.86
78 $796.00 $0.85
79 $796.00 $0.84
80 $796.00 $0.83
81 $995.00 $1.02
82 $995.00 $1.01
83 $995.00 $1.00
84 $995.00 $0.99
85 $995.00 $0.98
86 $995.00 $0.96
87 $995.00 $0.95
88 $995.00 $0.94
89 $995.00 $0.93
90 $995.00 $0.92
91 $995.00 $0.91
92 $995.00 $0.90
93 $995.00 $0.89
94 $995.00 $0.88
95 $995.00 $0.87
96 $995.00 $0.86
97 $995.00 $0.85
98 $995.00 $0.85
99 $995.00 $0.84
100 $995.00 $0.83

Best softphone app for remote extension
(Scristopher7) #3

The minimum 20 user count is what has kept me from deploying it to small businesses and is very annoying. There is no reason why a small office that would not have 20 users would want to pay for 20 users. At that point it’s cheaper for them to utilize a different solution. I’ve had success in larger environments with zulu/connect but man they are really missing out on cash from smaller businesses especially with the whole WFH craze going on.


(Simon Telephonics) #4

The trade-off that I see is manual configuration. Sangoma Connect is giving you simple deployment and provisioning, and if you are only setting up five users maybe it’s not that big of a deal to spend a couple hours setting up those users by installing apps on their phones and desktops and entering config by hand.


(TheJames) #5

there are other solutions that are integrated and easily deploy without a seat minimum :wink:


(Jared Busch) #6

It is not, math is math, but SMB owners are pretty much 100% not able to do math.

It is horribly expensive to have me waste an hour setting things up. And it never only takes an hour because users are users.

Using your example of 5 users.

The cost comes to $3.32 * 5 = $16.60 / month

That is almost 10 month per hour of time spent setting crap up at $150/hour (common T&M rate I see).


(Communication Technologies) #7

How is it for queues/agents? We have several remote groups right now that need something better than cell phones.


(Jared Busch) #8

You can setup log in/out, pause, or DND as a “Favorite”

I would think it should be pretty useful at that point.


(Jacques Paquin) #9

I just loaded it on my iPad, I’d like a soft phone solution for when that’s where I’m working. Unfortunately Sangoma Connect is stuck in portrait mode on a machine I use in landscape. :frowning:


(Dave Burgess) #10

If someone here doesn’t have a suggestion to solve this, you might need to open a ticket with Sangoma to see if they have any suggestions, or perhaps would be willing to take some suggestions. Sangoma Connect is a commercial product, so we’re in the same basic boat you are.


(Jared Busch) #11

Because it is an iPhone app loaded onto an iPad?

image


(Greg Snover) #12

I see in the above postings a little griping about the price - I disagree. While I would like the pricing a little more granular, (10 users would make it even easier for small systems) I think you all are approaching installing and charging for it wrong - here is what we do:

It costs us $179.10 - That is for 1 year for 20 users. So that is $14.925/Month (cost) or $0.74625/User/Month - That is CHEAP!

Because we bill our customers monthly for their phone service, we just add a line item on their bill:

Sangoma Connect (20 Users) - $20.00 - so we make a little money on it every month - not a lot, but it is an enabling feature, not a profit center. But we don’t lose money installing it.

Then because it is a premium feature, we also charge for configuration and implementation per hour - so it is never a “Cost” for us - it’s always profitable to deploy.

It would be easier to swallow for the little guys to have it sold in increments of 10 or even 5 - I think the reason it’s not is that remember, when you buy Commercial Modules, Sangoma is then obligated to support you - Imagine having an end-user or integrator enable a single license and then asking for and receiving support for a problem - Sangoma would be upside-down on that transaction almost from the first instant.

Just a theory, but since we sell and provide support to our customers, I am pretty sure I am right on their pricing structure.

[Clarification: the math is off slightly, full retail price is $199/20 users/yr - mod]


(Jared Busch) #13

I think you misread what I said.

I clearly stated the price was good. The problem is business owners doing math.

To offset that:
A per seat rate at a higher cost would be good.

A 10 count at half the 20 cost (aka same per seat) would be good.


(Greg Snover) #14

No I got what you were saying - I was reflecting on some of the other posts.

This is such a necessary feature for the systems to compete with other hosted offerings.

Pricing is always tricky, but it is usually near-and-dear to the offering party’s heart, and moving them in any direction is challenging.

But yeah, a sliding scale for smaller seat-sizes would be good.


(Preston McNair, ClearlyIP CRO) #15

@GSnover @sorvani Somebody should build a mobile app that can integrate with FreePBX that is sold by the seat… Seems that would Clearly Fit what you are looking for :wink:

lookaround


(Andrew) #16

All the subtlety and nuance of a napalm enema :joy::rofl:


(M Peverley) #17

Preston, I’ll bite: It looks a little more polished than SC but I don’t see anywhere on your site the price.That’s usually a hard stop when I’m looking at solutions, since I can’t quickly get the value proposition.

I’m also not a fan of the 20th century licensing “buy in blocks”, either, but at the SC cost I think it’s something I can live with.


#18

The site design is moronic, but the info is there.

Look under Portals->Store from the top line menu. $20/seat list, currently on sale at $15/seat.

In general I agree with your sentiment, I like to see prices, at least MSRP, readily available.


(TheJames) #19

It is in our online store

https://store.clearlyip.com/categories/clearly-anywhere/1773631000018530001


#20

As I noted, but you need to move the store link to the top menu and not hide it under “Portals.” Why make folks hunt?

Seems like a weird committee approved design trying not to offend partners, but still allow direct sales. As it is, it doesn’t do the former and hinders the latter.