Sangoma Connect is Awesome!


(Greg Snover) #1

Lots of questions posted here and a fair amount of them are complaints - I myself have been guilty of that at times.

This is NOT a complaint - this is a Compliment - Just got Sangoma Connect going for a customer and it is fantastic!

The Auto-Provisioning E-Mail that get’s sent works first time and the app works really well in usage. We have a Hosted provider that uses the same base App (They call it Nimbus) but you have to manually configure it, and it is missing several features you all have enabled.

Before FreePBX had this, we moved quite a few people to Hosted just to get this feature (easily - I know we could use SoftPhones, but deploying and maintaining all the one-offs was a pain) and be able to support it.

Outstanding!

I am in the process of moving three customers (about 100 phones total) back into FreePBX because they really liked some of the features, but had moved to Hosted when COVID hit.

Truly excellent!


(Jared Busch) #2

Sangoma Connect has worked well for me. Had some weird firewall issue the other day, but it was transient.

The 20 user minimum block is annoying. The price is fine at $199/year for 20 users. That is pretty much nothing. But so many customers hate paying for more than they need.

Why by 80 licenses with I only need 64 kind of thing. Math is math and the price is barely different at that point ($0.21 per user per month), but it is perception not math, that drives the arguments.

User Count Cost per Year Cost per User per month
64 $796.00 $1.04
80 $796.00 $0.83

Anytime you are at a multiple of 20 users it comes out to $0.83 / month / user

Table to 100 users for the curious:

User Count Cost per Year Cost per User per month
1 $199.00 $16.58
2 $199.00 $8.29
3 $199.00 $5.53
4 $199.00 $4.15
5 $199.00 $3.32
6 $199.00 $2.76
7 $199.00 $2.37
8 $199.00 $2.07
9 $199.00 $1.84
10 $199.00 $1.66
11 $199.00 $1.51
12 $199.00 $1.38
13 $199.00 $1.28
14 $199.00 $1.18
15 $199.00 $1.11
16 $199.00 $1.04
17 $199.00 $0.98
18 $199.00 $0.92
19 $199.00 $0.87
20 $199.00 $0.83
21 $398.00 $1.58
22 $398.00 $1.51
23 $398.00 $1.44
24 $398.00 $1.38
25 $398.00 $1.33
26 $398.00 $1.28
27 $398.00 $1.23
28 $398.00 $1.18
29 $398.00 $1.14
30 $398.00 $1.11
31 $398.00 $1.07
32 $398.00 $1.04
33 $398.00 $1.01
34 $398.00 $0.98
35 $398.00 $0.95
36 $398.00 $0.92
37 $398.00 $0.90
38 $398.00 $0.87
39 $398.00 $0.85
40 $398.00 $0.83
41 $597.00 $1.21
42 $597.00 $1.18
43 $597.00 $1.16
44 $597.00 $1.13
45 $597.00 $1.11
46 $597.00 $1.08
47 $597.00 $1.06
48 $597.00 $1.04
49 $597.00 $1.02
50 $597.00 $1.00
51 $597.00 $0.98
52 $597.00 $0.96
53 $597.00 $0.94
54 $597.00 $0.92
55 $597.00 $0.90
56 $597.00 $0.89
57 $597.00 $0.87
58 $597.00 $0.86
59 $597.00 $0.84
60 $597.00 $0.83
61 $796.00 $1.09
62 $796.00 $1.07
63 $796.00 $1.05
64 $796.00 $1.04
65 $796.00 $1.02
66 $796.00 $1.01
67 $796.00 $0.99
68 $796.00 $0.98
69 $796.00 $0.96
70 $796.00 $0.95
71 $796.00 $0.93
72 $796.00 $0.92
73 $796.00 $0.91
74 $796.00 $0.90
75 $796.00 $0.88
76 $796.00 $0.87
77 $796.00 $0.86
78 $796.00 $0.85
79 $796.00 $0.84
80 $796.00 $0.83
81 $995.00 $1.02
82 $995.00 $1.01
83 $995.00 $1.00
84 $995.00 $0.99
85 $995.00 $0.98
86 $995.00 $0.96
87 $995.00 $0.95
88 $995.00 $0.94
89 $995.00 $0.93
90 $995.00 $0.92
91 $995.00 $0.91
92 $995.00 $0.90
93 $995.00 $0.89
94 $995.00 $0.88
95 $995.00 $0.87
96 $995.00 $0.86
97 $995.00 $0.85
98 $995.00 $0.85
99 $995.00 $0.84
100 $995.00 $0.83

(Scristopher7) #3

The minimum 20 user count is what has kept me from deploying it to small businesses and is very annoying. There is no reason why a small office that would not have 20 users would want to pay for 20 users. At that point it’s cheaper for them to utilize a different solution. I’ve had success in larger environments with zulu/connect but man they are really missing out on cash from smaller businesses especially with the whole WFH craze going on.


(Simon Telephonics) #4

The trade-off that I see is manual configuration. Sangoma Connect is giving you simple deployment and provisioning, and if you are only setting up five users maybe it’s not that big of a deal to spend a couple hours setting up those users by installing apps on their phones and desktops and entering config by hand.


(TheJames) #5

there are other solutions that are integrated and easily deploy without a seat minimum :wink:


(Jared Busch) #6

It is not, math is math, but SMB owners are pretty much 100% not able to do math.

It is horribly expensive to have me waste an hour setting things up. And it never only takes an hour because users are users.

Using your example of 5 users.

The cost comes to $3.32 * 5 = $16.60 / month

That is almost 10 month per hour of time spent setting crap up at $150/hour (common T&M rate I see).


(Communication Technologies) #7

How is it for queues/agents? We have several remote groups right now that need something better than cell phones.


(Jared Busch) #8

You can setup log in/out, pause, or DND as a “Favorite”

I would think it should be pretty useful at that point.