Sangoma Connect - can't register


I am trying to setup Sangoma connect. Zulu is installed and licensed the extension is properly setup. But when I go to connect the client through the email that my PBX sends it tells me API peer server not connected for session. Please make sure CloudConnect Agent is running on your re and gives an ok option. If I try to sent up an EOP profile there is no way to add the Sangoma Connect soft client. If I use my external provisioning profile the soft client tells me external provisioning error.

Does anyone know what I need to do on this or can point me to a better walk through setup guide or video other than the wiki, have looked at it to many times? And, when I look at SangomaConnect config page CloudConnect Agent Status: Installing - 0% Am I missing a module?

I am using:
PBX Version:
PBX Distro:12.7.8-2008-1.sng7
Asterisk Version:16.13.0

Sangoma Connect - Mobile Client
(Lorne Gaetz) #2

Browse to the Sangoma Connect page in the pbx GUI. In the upper right left you should see that both the SangomaConnect service and the CloudConnect Agent both are running. Are they?


This is what I see in the upper left:

[code] SangomaConnect: Running

CloudConnect Agent Status: Installing - 0%


Deployment id: 42398812[/code]

There is nothin gin the upper right.

Sangoma Connect issues
(Lorne Gaetz) #4

This is the problem, I’ve not encountered this before. Time for a support ticket.


Okay, sadly I don’t have credits for a support ticket and those credits are expensive. Do you know how it was fixed previously?

(Lorne Gaetz) #6

Support credit is not required to open a ticket for paid commercial modules.


I have had this same issue on both PBXact installations I have installed it on.
My first installation was v14 so I upgraded it to v15. After that the CloudConnect Agent was installed and working.
The second installation is already on v15 so im a bit stuck, and online now searching for an answer.
Will open a ticket if I cant find an answer.


I have come across the same issue as the OP. I searched for a bug report, but didn’t find it (or didn’t search hard enough/correctly.) I also searched the forums but because the module is new, there is not a lot of information (yet.)

I didn’t want to just upgrade to v15 without a better understanding of what the issue might be. Seems like a heavy handed approach.

PBX Version:
PBX Distro:12.7.8-2008-1.sng7
Asterisk Version:13.32.0

Has anyone had any luck resolving this?