Same extension but 2 different outbound CID for 2 trunks

[cynjut (Dave Burgess)]

@akymakr

We are planning to use FreePBX for 2 departments (or you can say 2 brands or companies).

This is called “multi-tenant” operation, and FreePBX doesn’t do it very well.

There are options in the Outbound Route that allow you to process a call (including the Caller ID) on a “per extension” basis. You can do a lot with that.

If you want “per extension” caller IDs, there’s no way short of custom code to do that. This custom code will probably be applied through a database lookup/edit of the CID in one of the custom hooks that are available.

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …

@akymakr

2 Extensions for each actual person

Do you mean two instruments, or two extensions per instrument. If the former, I can see that, but it’s not required. If you mean the latter, you can program two buttons on your instrument-per-desk to act as different extensions.

There is no way for the system to know “magically” what caller ID you are going to want, or what extension you are calling from. You have to do something to give the system a way to figure that out.