PBX Version:16.0.21.18
PBX Distro:12.7.8-2208-2.sng7
Endpoint Manager: 16.0.69.7
Phone: Sangoma S705
I added a Line Key to an S705 model template but the endpoint is not updating, even after a reboot.
Template Name: engineer
Line Key 11: BLF Elev Rm 708
See Ext 702 Template: engineer
I updated and Forced Phone to Check Config twice and rebooted once.
See image below for missing line key:
I’m not sure how else to diagnose this issue.
I see that the save function was selected in the image you attached. Did you use the save, rebuild configs, and update option? If not, that’s likely the issue.
I see that the save function was selected in the image you attached. Did you use the save, rebuild configs, and update option? If not, that’s likely the issue.
Oh yes, absolutely I did. I can see the phone is updating config when I do that.
It’s still not picking up the new Line Keys config.
Check the correct phone model has been selected under the extension’s Other settings.
If you haven’t already, please open a support ticket on the topic. Also, please note - We’ve moved away from Kayako, please open a ticket here.
Okay thanks, I will open a ticket.
I figured it out. Phones were not provisioning over https.
I went back to provision over http for now.
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