S500 / S700 Phone issues (hot mic and phone 1 out of 10 not working)

[waldrondigital (Mike Waldron)]

Here’s the thread

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@tonyclewis I would direct you to a ticket I opened, #772027 Please listen to the 16 call examples and relevant portions of the conversations I provided across two completely different sites. The only common denominator is both sites are using S500s. The problem can be easily reproduced and it only took about 4 hours of calls at these two fairly low-volume sites (only recording a handful of extensions) to provide these examples. External calls, internal calls, all share the same issue. The LAN…