I purchased a single S500 and tried to register to accounts via its web interface. I cannot get the phone to register both accounts.
The phone is at 192.168.10.108. I have no idea what I am doing wrong. I chose the manual route rather than auto-provisioning because it seemed simpler since there is only a single phone.
Any suggestions?
FreePBX 13.0.106
Name/username Host Dyn Forcerport Comedia ACL Port Status Description
100/100 192.168.10.105 D Yes Yes A 5060 OK (15 ms)
101/101 192.168.10.105 D Yes Yes A 5060 OK (15 ms)
102/102 192.168.10.106 D Yes Yes A 5060 OK (4 ms)
103/103 192.168.10.104 D Yes Yes A 2048 OK (87 ms)
104/104 192.168.10.107 D Yes Yes A 5060 OK (16 ms)
105/105 192.168.10.101 D Yes Yes A 5060 OK (44 ms)
110/110 192.168.10.108 D Yes Yes A 5060 OK (365 ms)
200/200 192.168.10.104 D Yes Yes A 2048 OK (27 ms)
201/201 192.168.10.101 D Yes Yes A 5060 OK (40 ms)
203/203 192.168.10.108 D Yes Yes A 5060 OK (810 ms)
204/204 192.168.10.107 D Yes Yes A 5060 OK (18 ms)
205/205 192.168.10.103 D Yes Yes A 5060 OK (6 ms)
206/206 192.168.10.106 D Yes Yes A 5060 OK (4 ms)
207/207 192.168.10.105 D Yes Yes A 5060 OK (16 ms)
If it is registered why does the Sangoma GUI say otherwise? Why is there a diagonal line through the icon for 203 on the Sangoma? When I attempt to dial out, why is there no dialtone and call does not go through?
I have checked the SIP User ID (203) and Password many times.
I followed your suggestion, created a new extension with a different password, set Account 2 in the web GUI to match those credentials, pushed the SaveSet button and, after the window refreshed, I restarted.
After that the newly added extension was registered. However, now the Account 1’s registration failed!
I am having a similar problem (or the same?)! I believe it’s a bug that needs to be fixed! My S500 account 1 is registered fine when it’s the only account registered. However, when I register Account 2 with a different phone system on the same network, suddenly account 1 unregisters itself and says register failed.
So to summarise:
Account 1: pbxact = 192.168.50.11:5060
Account 2: freepbx = 192.168.50.12:5060
When only account 1 is in use - everything working fine.
When account 2 is enabled and registered, account 1 stops working and says register failed and no matter how many times I change the password and make sure it’s correct, it doesn’t want to register until I disable account 2 and reboot the phone.
Can someone please investigate this as it’s quite a major flaw for people who use multiple accounts.
Are you using EPM to configure your phone or hand configuring.
Your issue is if hand configuring you need to set the port for each account to be unique. Not the server port but the local port for each account. EPM does this for you but if you are hand configuring the phone you need to do this.
Yep, you are right - when I changed the port number on the extension to 5061 (from 5060), both accounts that I was trying to register are now successfully registered.
Out of interest, why do they have to be different ports? I did the same thing on our Yealink phone and it registered fine with both accounts straight away - no need to change the port for the individual extension.
This is typical. EPM does this for you and does it for all phones as most phones require each unique account to be on its own SIP port or the phone wont know what a packet is for.
Hmmm, I just checked my Yealink and both the accounts have 5060 for the SIP port. And both accounts are enabled and working. I didn’t use EPM but manually configured it. Weird…
I think they randomize it in the backend if you set both to the same port. The same thing we are adding to our phones in the firmware on the next release.
