I recently retired some old Polycom’s and replaced them with new Sangoma S500. I connected up the EHS cable as directed https://wiki.freepbx.org/display/PHON/Phones+Home and when I hit the headset button on the phone it works fine picking up calls and I can dial out. However, hitting the button on the headset does not pickup the call or cause it to go off hook when idle.
EPM Sangoma template has “Headset Settings Enabled” and “Phone/Headset Ringing Both” and the Sangoma firmware I’m using is 1.36 or S500 2.0.4.32
Freepbx Distro
SHMZ 6.6
Freepbx Firmware is 10.13.66-15
Asterisk 13.10.0
Has anyone been using the Plantronics Savi series on these phones and perhaps could offer tips?
I am running into the same exact problem. Everything is connected as per the instructions referenced. It has been enabled in the provisioning template. We are using the Savi W710 with the S500. I really need to get this working as soon as possible as it’s being used on a new installation which they purchased 10 headsets with EHS adapters.