I want to prevent extensions from calling numbers that exist on the phone system and thus using up two SIP trunk channels where none are needed.
For instance, I have a conference bridge DID that OUTSIDE callers are supposed to use, and INTERNAL callers should be calling the conference bridge extension. Instead, they are calling the DID and using up multiple trunk channels.
Is there a way to reroute that specific DID to the conference bridge extension instead of the trunk?
I’ve looked through the forums and can’t find anything on this, but I could have missed something.
This is what a loopback route and loopback trunk look like in FreePBX (in this case, FreePBX 13). Please note that I have only done captures of the screens which have non-default values.
As you can see, the loopback route sends all of the calls to the loopback trunk.
Here you put all the DIDs you want to route back to your PBX when someone calls them from the inside… In this example most of them are NANPA but one of them is an international number.