I have a small call center setup(with 10 agents) and I want to route overflow calls to an outgoing SIP trunk. But i want to do it on the fly not with a strict time out rule.
For example when I see that there is 50 calls sitting in the queue and I don’t have enough agents logged in; i want to trigger the calls waiting in the queue to the outgoing trunk.
I couldn’t find a similar question or an example but I want to know if you guys have any suggestion?
The problem I think you’re going to run into is that there’s no way to mark a trunk as “busy” or “available”. From a management perspective within the system, I think you’re going to have to set up a bunch of extensions at the remote location and enable/disable those on the fly. You can add the extensions to the queue on the fly and then remove them when your call volume dies back down.