Router failure/replacement issues

General Help
1

I had a router failure and subsequently changed routers. This caused my public IP to change and now though I can make a call there is no voice sent or received. I am using sipstation for my trunks with my PBXact 40 appliance. Most settings are fairly generic.

I believe I have all of port-forwarding set exactly the same on the new router though the brands are different. The new router is a Edgerouter Pro.

Any idea what is creating this comm error and what I can do to troubleshoot or to resolve it?

Thank you,

JT

2

If your public IP changes you need to update Asterisk NAT settings in the SIP Settings module in FreePBX.

3

Thank you so much for your response.

I was able to resolve the problem with your assistance by browsing to the SipStation module under applications in PBXact. I then went to the SipStation store.

From there I clicked on Trunk Groups and then Notifications and Access control. From there I added the IP address and adjusted the NetMask as appropriate.

After making this adjustments, everything began to work as expected.

Thank you for your assistance,

JT

4

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