I see we can route to full destination based on X amount of callers in the queue.
Can we do that if caller A tries to go to Queue 123 but and route them elsewhere if the longest current hold time is greater than X minutes?
I dont want them to wait 5 mins on hold then route them elsewhere I want it to see there is a long hold time and route before wasting their time.
You could write a script, or do a in-dialplan shell/bash command that greps out the wait time and stores it as a channel variable.
Then use the channel variable to do a gotoif (if QWT is > x, etc.)
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