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RMS Public Beta Coming to a Close on January 1, 2018

(Bryan Walters) #1

We are writing to inform you that as of January 1, 2018, Sangoma will bring the public RMS (Remote Monitoring Service) Beta to a close, for FreePBX. At that time, the RMS servers will be taken offline and the RMS module inside of FreePBX will cease to function.

We appreciate all the feedback you have provided, and will be evaluating our next steps based on your inputs. In the meantime, if you are relying on RMS to monitor your FreePBX system, you will need to find another solution. We sincerely apologize for any inconvenience that this may cause.

To uninstall the RMS module, please first cancel the beta in the Sangoma Partner Portal by completing the following:

  • Login to
  • Click on Products -> Deployments -> List
  • Search for your deployment
  • Choose Edit and then click on Licenses
  • Next to your license token for RMS, click Cancel Free Trial

After doing this, you can uninstall the RMS module by logging into the your FreePBX system via SSH and entering the following:

fwconsole ma uninstall rmsadmin 

We thank you for your participation in our Beta program, and your interest in FreePBX, and look forward to telling you about what’s next as we move forward.

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(Bryan Walters) listed #2


any way to make this public so we can deploy this ourselves?

(Bryan Walters) #4

At this time this is not possible.

(Dimitrios Manolis) #5

I ran the fwconsole ma uninstall rmsadmin and i get this error
The following error(s) occured:

  • Failed to run un-installation scripts

(Bryan Walters) #6

@dmanolis79 Can you give me the output of

ls -l /opt/rms

(Dimitrios Manolis) #7

total 1496
drwxr-xr-x 2 root root 4096 Mar 16 2017 bin
drwxr-xr-x 7 root root 4096 Dec 9 06:25 etc
drwxr-xr-x 5 root root 4096 Mar 16 2017 include
drwxr-xr-x 5 root root 4096 Mar 16 2017 lib
-rwxr-xr-x 1 root root 1485962 Mar 16 2017 MANIFEST
drwxr-xr-x 3 root root 4096 Mar 16 2017 opt
drwxr-xr-x 2 root root 4096 Mar 16 2017 sbin
drwxr-xr-x 3 root root 4096 Mar 16 2017 spool
drwxr-xr-x 3 root root 4096 Mar 16 2017 srv
drwxr-xr-x 4 root root 4096 Mar 16 2017 system-files
drwxr-xr-x 2 sangoma_rms sangoma_rms 4096 Dec 11 04:14 tmp
drwxr-xr-x 6 root root 4096 Mar 16 2017 var

(Bryan Walters) #8

@dmanolis79, Not sure why the uninstallation script isn’t running. You should be able to do the following:

service rms-client stop

and then remove the /opt/rms directory.