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RMS getting ERROR 502


(Tom Brock) #1

RMS was working great for me, then it just Froze and stopped.
Started getting a 502 error.

Failed to fetch node information: Received 502 response from https://cloud.sangoma-rms.com/api/v1/node/xxxxx

I have spent days trouble shooting, was pointed to my router, spend days with linksys,… rebuilt router…

Can not find problem there. PBX box can ping the url for cloud.sangoma-rms.com comes back clean.

but cant seem to get it to operate.

Does anyone have any ideals?

Thanks
Tom


(Marbled) #2

Hi!

Do the same thing that Bryan suggested someone else with RMS problem do, ie contact Support?

re:

Pings don’t mean as much as they use to nowadays… A site can be perfectly functional without allowing pings (which use a protocol called ICMP) and HTTP/HTTPS traffic (which uses TCP) can be proxied…

Good luck and have a nice day!

Nick


(Tom Brock) #3

Thanks for taking time to reply Nick,

have not had reply for days from the Ticket I had already submitted.

Just wanted to see if anyone else may have already had this issue and knew a solution.

The ping comment was to show that it was being resolved correctly, and that it was not being blocked by my local router / firewall.

Regards
Tom


(Bryan Walters) #4

Tom,
Send me a private message with the ticket number and I can have a look.


(Tom Brock) #5

Good Morning Bryan,

PM sent your way, I think :wink:


(Bryan Walters) #6

Got the PM, thank you!