I want to setup my IVR so that it will ring all available phones the moment the call comes in. If all customer service agents are busy the I want the call to go to the recording and wait in queue till someone is available. How can I do that?
I want to setup my IVR so that it will ring all available phones the moment the call comes in. If all customer service agents are busy the I want the call to go to the recording and wait in queue till someone is available. How can I do that?