Ring Groups not ringing


(United States) #1

FreePBX 14.0.13.12 (all updates current as of post)
ESXI 6.7.1 VM with 4GB, 20GB (3.5GB free)

My Inbound Route to any ring group of any size does not ring the group.

We have all the pieces in place, the (RG, IVR, Directory). The progression we want for an unanswered incoming call is:
Ring Group 1 (no answer)
IVR
100 - Directory
0 - Extension 700
Extension 700
Voicemail

I have set the Ring Time to 300.
Inbound Route destination set to Directory, single Extension, or IVR all work and progress when unanswered as expected. Only Ring Groups don’t work.

Found one post from 2014 with this issue and no replies or answer.


(Lorne Gaetz) #2

Provide a link to a call trace
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII


(United States) #3

If I understand this is what you asked for. Thanks for looking at this.

[root@pbx16 ~]# grep 1574727801.608 /var/log/asterisk/full*
/var/log/asterisk/full:[2019-11-25 17:23:21] VERBOSE[11820][C-00000255] pbx.c: Executing [s@ext-did:22] Set(“PJSIP/Flowroute-00000255”, “__CRM_LINKEDID=1574727801.608”) in new stack
/var/log/asterisk/full:[2019-11-25 17:23:21] VERBOSE[11820][C-00000255] pbx.c: Executing [s@macro-user-callerid:1] Set(“PJSIP/Flowroute-00000255”, “TOUCH_MONITOR=1574727801.608”) in new stack
/var/log/asterisk/full:[2019-11-25 17:23:29] VERBOSE[11820][C-00000255] pbx.c: Executing [s@crm-hangup:4] NoOp(“PJSIP/Flowroute-00000255”, “MASTER CHANNEL: 1574727801.608 = 1574727801.608”) in new stack


(United States) #4


(Tom Ray) #5

That is an incomplete call trace. It doesn’t show anything for the ring group or any attempts to build or dial a device list. We need to see the full call.


(Itzik) #6

You stopped reading the wiki a little too soon.


(United States) #7

Understood. I am at a loss as to what I am looking for. Please advise. And thanks.


(United States) #8

Quite likely, what did I miss / am I looking for?

Is there a primer out there on how to work with the log files?


(United States) #9

More information. The Ring Groups don’t ring but they do progress to the on-failure destination.
When I reboot the PBX they ring groups work for awhile. I am adding disk space to see if that could be the issue.


(Itzik) #10


(system) closed #11

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