I have an AsteriskNOW 1.7.1 install updated to the latest modules as of 13.02.2011, configured as follows:
10 incoming routes with DDI’s
20 ring groups - 2 for each incoming route
Currently the PBX is set up to work as follows.
A call comes in from one of the incoming routes ROUTE-A and hits the corresponding ring group RING_GROUP-A1. This ring group contains 2 extensions and rings for 20 seconds. It then fails over to the second ring group RING_GROUP-A2, which contains the first 2 extensions and 3 others. This ring group continues to ring for a further 10 seconds then fails over to voicemail.
This is replicated for all 10 incoming routes and works with no problems.
However, what I now need to try and achieve is the ability for agents/extensions to log in and out so that instead of being permanently present in the ring group(s) for a particular incoming route, they can choose not to be, as they may not want their phone to ring for a particular route on certain days/times etc.
Now I know this can be achieved if I simply create 10 Queues for the incoming routes and get rid of the ring groups altogether. However, I need the ring group type behaviour of 2 extensions ringing first for a set period, then a further 3 extensions ringing alongside the first 2 extensions for a set period. There doesn’t appear to be any way in the Queue configuration to specify this.
My question is, can this be done?