The system, records calls for extensions if you give permission for an account form user management of these extensions. you can see them all from ucp.
For that user, you will give permission to Additional Assigned Extensions, Allowed CDR, Allow CDR Playback, and if you want Allow CDR Downloads.
I have an idea;
if you use follow me instead of ring group, it seems possible to see records from ucp.
As an example; lets say you have a ring group that has 3 external numbers.
you can add an extension, and add these 3 numbers to the “follow me” of that extension.
Then give right to see that extension form your ucp in user management.
Now you can see recordings that belongs to your external numbers.
Thank’s for your reply. Actually, it was already done that. What I was missing was that on that extension, I had to put Yes for outbound external recording even though the extension never connected any device as it is use as ollow me for external call.