I would like to create a ring group / queue that has a certain amount of members/static agents.
Additionally to that, i’d like other extension to be able to pickup said ring group / call to queue in case no one is available to answer an incoming call.
I tried adding a virtual extension to a ring group and a queue and then adding a BLF to another phone, but apparently virtual extensions dont send hints.
What i want is:
- Extension 101
- Extension 102
BLF & Pickup for Group 100
- Extension 103 (+X more phones)
I would like Ext 101 and 102 to ring simultaneously using extension 100.
Extension 103 (+X) should have a BLF indicating the “group call” and be able to pick it up, by pressing the button.
How would this be approached correctly?