Ring group problem (Resolved)

General Help
1

Hi,

I am using Trixbox 2.2.4 with Freepbx 2.2.3. I created a ring group with 4 extensions and created an IVR to access this ring group. But when I place an external call to the Asterisk server, only the first 2 extensions from the ring group is ringing. Below is some information from the Asterisk console. Does anyone have any idea to this problem?

dialparties.agi: priority is 1
dialparties.agi: Caller ID name is ‘Sales’ number is 'unknown’
dialparties.agi: priority is 1
dialparties.agi: Methodology of ring is ‘ringall’
> dialparties.agi: USE_CONFIRMATION: ‘FALSE’
> dialparties.agi: RINGGROUP_INDEX: ‘’
– dialparties.agi: Added extension 102 to extension map
– dialparties.agi: Added extension 103 to extension map
– dialparties.agi: Added extension 201 to extension map
– dialparties.agi: Added extension 202 to extension map
– dialparties.agi: Extension 102 cf is disabled
– dialparties.agi: Extension 103 cf is disabled
– dialparties.agi: Extension 201 cf is disabled
– dialparties.agi: Extension 202 cf is disabled
– dialparties.agi: Extension 102 do not disturb is disabled
– dialparties.agi: Extension 103 do not disturb is disabled
– dialparties.agi: Extension 201 do not disturb is disabled
– dialparties.agi: Extension 202 do not disturb is disabled
> dialparties.agi: extnum: 102
> dialparties.agi: exthascw: 1
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
– dialparties.agi: DbDel CALLTRACE/102 - Caller ID is not defined
> dialparties.agi: extnum: 103
> dialparties.agi: exthascw: 1
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
– dialparties.agi: DbDel CALLTRACE/103 - Caller ID is not defined
> dialparties.agi: extnum: 201
> dialparties.agi: exthascw: 1
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
– dialparties.agi: DbDel CALLTRACE/201 - Caller ID is not defined
> dialparties.agi: extnum: 202
> dialparties.agi: exthascw: 1
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
– dialparties.agi: DbDel CALLTRACE/202 - Caller ID is not defined
> dialparties.agi: NODEST: 600 adding M(auto-blkvm) to dialopts: m(default)tmwM(auto-blkvm)
== Manager ‘admin’ logged off from 127.0.0.1
– AGI Script dialparties.agi completed, returning 0
– Executing Dial(“Zap/3-1”, “SIP/102&SIP/103&SIP/201&SIP/202|60|m(default)tmwM(auto-blkvm)”) in new stack
– Called 102
– Called 103
– Started music on hold, class ‘default’, on Zap/3-1
– SIP/102-09c0bc30 is ringing
– SIP/103-09c2f640 is ringing

2

It’s trying to ring all 4 phones:

-- Executing Dial("Zap/3-1", "SIP/102&SIP/103&SIP/201&SIP/202|60|m(default)tmwM(auto-blkvm)") in new stack

so check your phones that are not ringing wrt to their configuration or do some sip debug traces on them.

Philippe Lindheimer - FreePBX Project Lead
http//freepbx.org - IRC #freepbx

3

Hi Philippe,

Thanks for replying :slight_smile:

I managed to find the cause of the problem - previously I have changed the range of RTP ports to open up only 2 ports. So that is why it was only ringing 2 extensions. After I extended the range of RTP ports, it is now working fine.