Ring group in a queue

(Italia) #1

Simple questions, maybe already asked?

I have a queue which call three company phones (linear) and after three cellphones (linear too).

It’s possible to use a ring group inside the queue for ring all the three company phones at the same time and if no answer continue (linear) to call cellphones?


(Communication Technologies) #2

Not sure this is possible, but look at the ring strategies and penalties and you will be able to accomplish the above with queues alone.


(system) closed #3

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