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Ring group continues to ring after pickup


#1

We have a strange intermittent issue with a ring group. This ring group has 2 members and on occasion when a call comes into the ring group, user A will answer and immediately have a busy signal while the continues to ring for user B. User B can pick up the call and the caller is there. This happens both ways, only occurring 3-4 times a week so it has been really hard to troubleshoot. Any suggestions would be appreciated.


(Lorne Gaetz) #2

Most likely a signalling/routing issue, endpoints are getting the INVITE packet from the PBX but not receiving the CANCEL. I would expect other symptoms such as the phone not ringing at all on an inbound call, possibly channels stuck open after one end hangs up, that sort of thing.


#3

Thank you for the response. We will run Wireshark and do some further testing.


(system) closed #4

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