Am I doing something wrong? I’m trying to setup a situation whereby if a call goes to a certain ring group, before the callee is connected with the caller, the callee is played a system recording (basically to warn them the call is external).
I’ve tried to set this up with confirm calls in the ring group, I’m using ringall strategy, confirm calls is ‘on’ and the remote announce file is selected.
When I call the ring group from another extension, the call is just connected straight away. In the logs, there’s no sign there’s an attempt made to play the file.
Otherwise, very happy to know of any other ways of achieving this - as I don’t actually want the callee to have to press ‘1’ to receive the call. I just want to play the file.
EDIT: A call log