Hello Guys,
often when i call to callcenters I hear a Holdmusic … before the agent answers i hear it normal ringing and then answering, that’s really nice … The caller is prepared that a agent will now answer.
hope anybody could give us a hint how to configure this behaviour ?
In Our configuration it’S like that: Call hears music on hold… We accept the call - call is immediatley connected… that is often not so nice because the caller hears the noise of picking up the phone… the music immediately stops… …
thanks in advance for any hint.