Please excuse me if I don’t provide enough information. I’m very new to Asterisk/FreePBX.
When a call is parked and not picked up again, it rings back to the extension that parked the call after 3 minutes. When that happens, it rings that extension for a full minute before ringing all extensions to find someone to pick up the call.
I haven’t been able to find a way to reduce the time that the single extension rings before all extensions are tried. Does anyone know how to do this?
If I recall correctly, it is hard coded in the parking application. You can control how long it will stay parked, but after that it is hardwired to call back to the device that parked it.
The amount of time that the call is parked is fine. When it calls back to the original device, does it control how long that device should ring, or is it handled as a normal call?
If the device has some way of knowing that it is receiving a callback from an orphaned parked call, can that device then have a special rule for how to handle such a call? I’d like to have it ring for 10 seconds or so, then ring all extensions.
the calling back of the original parked call is the hardwired part, that’s what you can’t control. There are some facilities in Asterisk 1.6 iirc that can alter that behavior. There are also some patches available floating around for 1.2 and 1.4 that can have parked calls return to the ‘orphan destination’ instead of the extension. You need to set a switch in amportal.conf if you are running those patched versions. That would be the closest that you can easily get.