A user asked us this, “It was just brought to my attention that when a caller reaches an individual voicemail and hits zero to return to the main line; they are routed right back to the phone line that they got voicemail initially, not the front desk.”
Is that possible?
In the voicemail settings, enable operator (the o extension) and in dialplan behavior, define where to send “0” to (o(perator) extension)
Thanks for pointing me in the right direction!
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