I am not sure if this is an asterisk issue, a FreePBX issue, or an asterisk issue that can be fixed in FreePBX.
When external callers call in to our FreePBX system, if they try to dial an extension directly, after the first two digits are entered, the system will put the caller on hold and then dial a specific ring group (depending on the two digits entered)
Extensions are all 5-digit extensions but start with either “21”, “22”, or “23”.
The incoming trunk is a SIP trunk and the SIP provider has indicated that the settings on this one are the same as any other SIP trunk they provide.
There has not been much “customisation” of this FreePBX install. Pretty basic install with the installation of a couple commercial modules (endpoint manager, extension routing, Rest API, Rest Apps)
PBX firmware version is “5.211.65-20”
So assuming that the SIP trunk provider is correct and this is not from their side, then what else can or should I be looking at with regards to this? What I have already looked at:
- Trunks: I have no dialling rules defined on them
- Outbound routes: None of the dialling rules match anything the extensions start with
- Everything under “Advanced Settings” and “SIP Settings” menus but could not find anything that appears to have anything to do with extension dialling
Is may be worth noting that most of these users were migrated over from another FreePBX distro box that was identical, except the DIDs were coming in on a PRI (they were all ported to a SIP trunk and new FreePBX box last week). Putting them back on the old FreePBX box is not an option, unfortunately.
Prior to last week, there were a few users who were on the the system for the last month or so, and no one indicated any of these troubles, so whether this issue started last week with the migration of these other users or it pre-existed I couldn’t tell you, though I am pretty sure I would have heard about it before now.
So anyway, the bottom line is, I am not sure if this is a config issue somewhere in asterisk/FreePBX or a trunk issue (though I just “feel” it is a config issue somewhere)
If there is any other information you need, please ask!
Thanks, in advance.