Reset Queue Stats

General Help
1

We are using iSymphony with the Queue license and want to have the Queue stats to reset every night.

I found the option inside the FreePBX GUI but it does not seem to reset like it should.

Can anyone point me in the direction on how to resolve this?

Setup:
PBX Firmware: 4.211.64-4
iSymphony: v2.8.1 rev 4840
Queue:
Add to iSymphone=Checked
Reset Queue Stats: Run=Daily, Randomize=unchecked

Let me know if you require any more information.

Thank you
Brett

2

Settings that should work.

What does

crontab -l -u asterisk show

3

Thank you for your response.

[root@alertac ~]# crontab -l -u asterisk
46 * * * * /var/lib/asterisk/bin/freepbx-cron-scheduler.php
*/5 * * * * php /var/www/html/admin/modules/qxact_reports/import_queue_data.php 2>&1 >/dev/null
0 0 1 * * php /var/lib/asterisk/agi-bin/backuprecordings.php 2>&1 >/dev/null
*/60 * * * * /var/lib/asterisk/bin/storage.php
11 2 * * * php /var/lib/asterisk/agi-bin/abnormal.php 2>&1 >/dev/null
@daily /var/lib/asterisk/bin/queue_reset_stats.php --id=650
@daily /var/lib/asterisk/bin/queue_reset_stats.php --id=651
37 12 * * * php /var/lib/asterisk/agi-bin/update_license.php 2>&1 >/dev/null

I see the two Queues listed there (650 and 651)

4

Well that is correct. Those commands will reset the queue stats. Is iSymphony not picking up the queue stats have been reset.

What does asterisk -rx “queue show 651” return

5

[root@alertac ~]# asterisk -rx “queue show 651” return
651 has 0 calls (max unlimited) in ‘leastrecent’ strategy (41s holdtime, 179s talktime), W:0, C:108, A:24, SL:81.5% within 60s
Members:
User(Local/202@from-queue/n from SIP/202) (ringinuse enabled) (dynamic) (Not in use) has taken 8 calls (last was 413 secs ago)
No Callers

I am not 100% sure I am reading it correctly but it looks like it has not reset. C=108 and base on their call volume I do not think they would have received 108 calls with in the last 10 hours.

6

Tony,

Do you have any other suggestions why this is not working as t should?

7

I suggest opening a bug report

8

Will do thank you.

9

Just as an update the permissions where screwed up. Running amportal chown fixed my issue. Thank you Tony for you assistance.