Reporting on inbound calls out of office hours

General Help
1

Hi,

First time posting.

Is it possible to run a report to see the number of calls received out of office hours. (i.e. Call that make to the IVR stating that the office is closed at this time)?

Thanks
Stephen

2

Have you looked at the CDR Reports?

3

Hi, thanks for the quick reply.

Yes, I have looked but I’m unsure as to what to search for.

Essentially I would like to see the number of calls that got the ‘Closed’ announcement from the IVR when customers rang our out of hours.

Does that exist?

Thanks
Stephen