We’re a very happy FreePBX version 126.96.36.199 user. And I had a question regarding Follow me. We use follow me to ring multiple extensions so that all of our customer’s calls are answered.
We use the CID Name Prefix field to so that we know which extension the caller originally rang.
Is it possible to replace the Caller ID NAME instead of appending to it?
Right now if the CID Name prefix is set to Steves Line our phone’s display looks like this (assuming Dominoes Pizza calls Steve).
Steves Line Dominoes Pizza
The problem is that our phone’s display scrolls the Caller ID name. So it is very likely that we won’t see the Steves Line portion of the Caller ID NAME.
Can anyone suggest a work around for this?