Removing spaces from outbound phone numbers

[Lewis1420 (Lewis)]

I’m using the MicroSIP application as my desktop softphone which overall works well.

But if I click a number on a website with spaces in, as most do for the UK as it’s easier to read, MicroSIP takes this as “01484%20810%20711” where %20 is a space. I’ve already emailed them about this behaviour.

The call of course fails. Checking the Asterisk logs shows the %20 does get converted to spaces, so in the logs it shows as “01484 810 710”.

This thread:

Number manipulation

The second part (converting +whatever to something else) should be easily handled in your outbound route and trunk. Removing spaces is more problematic. The easiest solution for this is to not store spaces in your address books (data should be pristine in a database). If that isn’t a good choice for you, there should be a custom context that you can modify/add on your way out that will scan the number and remove all spaces. I’m not sure which context that would be, but it should be relatively e…

Recommended the following to be inserted in to the extensions_custom.conf file. I have done this and reloaded, but it does not work. The post is from 2016 though.

[macro-dialout-trunk-predial-hook]
;Remove spaces or dashes or + from outbound number when calling
exten => s,1,Set(OUTNUM=${FILTER(0123456789*#,${OUTNUM})})
exten => s,n,MacroExit()

Googling shows only two other threads about removing spaces or characters, and other than renaming “macro” to “sub” after seeing a depreciation warning in the logs, I’m lost with how I could make this work in today’s version of FreePBX.

Any assistance appreciated <3

[comtech]

Hooking for fun and income - FreePBX / Tips and Tricks - FreePBX Community Forums

[macro-dialout-trunk-predial-hook]
exten => s,1,NoOp(Entering user defined context macro-dialout-trunk-predial-hook in extensions_custom.conf)
;Remove spaces or dashes or + from outbound number when calling
exten => s,n,Set(OUTNUM=${FILTER(0123456789*#,${OUTNUM})})
exten => s,n,MacroExit

Remember to reload dial plan.

[Lewis1420 (Lewis)]

@comtech Unfortunately that one still isn’t working for me. I did a dial plan reload and a full reboot too, and I’m still getting spaces in the logs

[comtech]

Provide a log of the call.

Providing Great Debug - Support Services - Documentation (freepbx.org)

[Lewis1420 (Lewis)]

Asterisk logs from GUI: (I terminated the call during the error message playback)

2[2023-06-27 02:52:18] VERBOSE[6492] netsock2.c: Using SIP RTP Audio TOS bits 184
3[2023-06-27 02:52:18] VERBOSE[6492] netsock2.c: Using SIP RTP Audio TOS bits 184 in TCLASS field.
4[2023-06-27 02:52:18] VERBOSE[6492] netsock2.c: Using SIP RTP Audio CoS mark 5
5[2023-06-27 02:52:18] VERBOSE[9508][C-00000003] pbx.c: Executing [01484 810 710@from-internal:1] ResetCDR("PJSIP/103-00000002", "") in new stack
6[2023-06-27 02:52:18] VERBOSE[9508][C-00000003] pbx.c: Executing [01484 810 710@from-internal:2] NoCDR("PJSIP/103-00000002", "") in new stack
7[2023-06-27 02:52:18] VERBOSE[9508][C-00000003] pbx.c: Executing [01484 810 710@from-internal:3] Progress("PJSIP/103-00000002", "") in new stack
8[2023-06-27 02:52:18] VERBOSE[9508][C-00000003] pbx.c: Executing [01484 810 710@from-internal:4] Wait("PJSIP/103-00000002", "1") in new stack
9[2023-06-27 02:52:19] VERBOSE[9508][C-00000003] pbx.c: Executing [01484 810 710@from-internal:5] Playback("PJSIP/103-00000002", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack
10[2023-06-27 02:52:19] VERBOSE[9508][C-00000003] file.c: <PJSIP/103-00000002> Playing 'silence/1.ulaw' (language 'en_GB')
11[2023-06-27 02:52:20] VERBOSE[9508][C-00000003] file.c: <PJSIP/103-00000002> Playing 'cannot-complete-as-dialed.ulaw' (language 'en_GB')
12[2023-06-27 02:52:23] VERBOSE[9508][C-00000003] file.c: <PJSIP/103-00000002> Playing 'check-number-dial-again.ulaw' (language 'en_GB')

From call event logging:

TimeTue, 27 Jun 2023 02:52
Event TypeHANGUP
UniqueID1687834338.2
LinkedID1687834338.2
Cid num103
Extensionh
Contextfrom-internal
Channel NamePJSIP/103-00000002
TimeTue, 27 Jun 2023 02:52
Event TypeCHAN_END
UniqueID1687834338.2
LinkedID1687834338.2
Cid num103
Extensionh
Contextfrom-internal
Channel NamePJSIP/103-00000002
TimeTue, 27 Jun 2023 02:52
Event TypeLINKEDID_END
UniqueID1687834338.2
LinkedID1687834338.2
Cid num103
Extensionh
Contextfrom-internal
Channel NamePJSIP/103-00000002
TimeTue, 27 Jun 2023 02:52
Event TypeCHAN_START
UniqueID1687834338.2
LinkedID1687834338.2
Cid num103
Extension01484 810 710
Contextfrom-internal
Channel NamePJSIP/103-00000002

The call doesn’t show in the CDR reports, but some Googling suggests it doesn’t log incomplete calls by default and I can’t find how to change this, the suggestion to edit cdr.conf doesn’t seem to apply now.

[comtech]

Are there more log entries for C-00000003 on the full log?