I have a VMBlast Group setup as an option in an IVR. When callers select that option, the audio label plays but then this “If this is correct, press 1” comes up. Can I get rid of it and just have it go right to the beep and recording?
It is right there in the help.
Change “Audio Label” to “Beep Only - No Confirmation”
I may have misunderstood. Are you recording your own label to play? I am not sure it can be removed if you record your own label
It would be a nice feature if there was a check box that would disable it.
Yes, we have a label. It’s actually a prompt- “Please leave your name, phone number, and a brief message after the tone and we will return your call as soon as possible. Once again thank you for calling xxx!”.
It’s just that the “if this is correct press 1” thing might confuse callers.
Send the call to an announcement that plays your message first and then send it to the VM blast with “Beep Only - No Confirmation”