Greetings to all!
Ok, here is the issue. I have 2 remote softphones that were working perfectly until today. Locally, they work fine. When I take them away from the local network, they will perform to the point of someone answering a call made from the softphone and then that call is dropped.
I have on of the softphones on a ring group and it sees every call to that ring group.
I have tried calling the softphones from one another and nothing is heard on either end but it’s the only situation I can find where the calls don’t drop as soon as they are picked up.
I am quite sure this is a simple addressing issue that may have changed when our IP address of the PBX system changed; however, every place I can find that has an address is stuck to the working (tried and tested) domain name.
Naturally, I tried a reboot of the system and that did not help.
I also tried calling a conference room and it hangs up as soon as it’s opened. Same with chanspy.
Any ideas?
EDIT: Please see the log below when chanspy (555) is attempted remotely from the softphone.
-- Executing [555@from-internal:1] Macro("SIP/4000-00000012", "user-callerid ,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/4000-00000012", "AMPUSER=400 0") in new stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/4000-00000012", "0?report ") in new stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/4000-00000012", "1?Set(RE ALCALLERIDNUM=4000)") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/4000-00000012", "AMPUSER=400 0") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/4000-00000012", "AMPUSERCIDN AME=Josh - Remote") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/4000-00000012", "0?report ") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/4000-00000012", "AMPUSERCID= 4000") in new stack
-- Executing [s@macro-user-callerid:8] Set("SIP/4000-00000012", "CALLERID(al l)="Josh - Remote" <4000>") in new stack
-- Executing [s@macro-user-callerid:9] GotoIf("SIP/4000-00000012", "0?limit" ) in new stack
-- Executing [s@macro-user-callerid:10] ExecIf("SIP/4000-00000012", "0?Set(G ROUP(concurrency_limit)=4000)") in new stack
-- Executing [s@macro-user-callerid:11] GosubIf("SIP/4000-00000012", "7?sub- ccss,s,1(from-internal,555)") in new stack
-- Executing [s@sub-ccss:1] ExecIf("SIP/4000-00000012", "0?Return()") in new stack
-- Executing [s@sub-ccss:2] Set("SIP/4000-00000012", "CCSS_SETUP=TRUE") in n ew stack
-- Executing [s@sub-ccss:3] GosubIf("SIP/4000-00000012", "0?monitor_config,1 (from-internal,555):monitor_default,1(from-internal,555)") in new stack
-- Executing [monitor_default@sub-ccss:1] GotoIf("SIP/4000-00000012", "0?is_ exten") in new stack
-- Executing [monitor_default@sub-ccss:2] StackPop("SIP/4000-00000012", "") in new stack
-- Executing [monitor_default@sub-ccss:3] Return("SIP/4000-00000012", "FALSE ") in new stack
-- Executing [s@macro-user-callerid:12] ExecIf("SIP/4000-00000012", "0?Set(C HANNEL(language)=)") in new stack
-- Executing [s@macro-user-callerid:13] GotoIf("SIP/4000-00000012", "0?conti nue") in new stack
-- Executing [s@macro-user-callerid:14] Set("SIP/4000-00000012", "__TTL=64") in new stack
-- Executing [s@macro-user-callerid:15] GotoIf("SIP/4000-00000012", "1?conti nue") in new stack
-- Goto (macro-user-callerid,s,26)
-- Executing [s@macro-user-callerid:26] Set("SIP/4000-00000012", "CALLERID(n umber)=4000") in new stack
-- Executing [s@macro-user-callerid:27] Set("SIP/4000-00000012", "CALLERID(n ame)=Josh - Remote") in new stack
-- Executing [s@macro-user-callerid:28] Set("SIP/4000-00000012", "CHANNEL(la nguage)=en") in new stack
-- Executing [555@from-internal:2] Answer("SIP/4000-00000012", "") in new st ack
-- Executing [555@from-internal:3] Wait("SIP/4000-00000012", "1") in new sta ck
-- Executing [555@from-internal:4] ChanSpy("SIP/4000-00000012", "") in new s tack
-- <SIP/4000-00000012> Playing 'beep.ulaw' (language 'en')
[2013-05-29 16:56:32] WARNING[3088]: chan_sip.c:3641 retrans_pkt: Retransmission timeout reached on transmission 3a882fb56c5634a9 for seqno 602740107 (Critical Response) – See https://wiki.asterisk.org/wiki/display/AST/SIP+Retransmissions
Packet timed out after 7104ms with no response
[2013-05-29 16:56:32] WARNING[3088]: chan_sip.c:3670 retrans_pkt: Hanging up call 3a882fb56c5634a9 - no reply to our critical packet (see https://wiki.asterisk.org/wiki/display/AST/SIP+Retransmissions).
== Spawn extension (from-internal, 555, 4) exited non-zero on ‘SIP/4000-00000012’
– Executing [h@from-internal:1] Hangup(“SIP/4000-00000012”, “”) in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/4000-00000012’