Reload failed because retrieve_conf encountered an error

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1

Hello everybody,
I’m facing new problem with new installation of asterisk 11 with FreePBX 13,
i have permantly a message in my FreePBX dashboard :
Reload failed because retrieve_conf encountered an error: 1
and can’t apply config

in CLI, when executing : core reload, i get these messages :slight_smile:

Connected to Asterisk 11.23.1 currently running on asterisk (pid = 29335)
asterisk*CLI> core reload
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘http_additional.conf’ was listed as a #include but it does not exist.
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘features_general_additional.conf’ was listed as a #include but it does not exist.
[Oct 12 06:54:20] WARNING[10074]: features.c:7107 load_config: Could not load features.conf
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘udptl_custom.conf’ was listed as a #include but it does not exist.
[Oct 12 06:54:20] ERROR[10074]: config_options.c:539 aco_process_config: Contents of udptl.conf are invalid and cannot be parsed
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘cel_general_additional.conf’ was listed as a #include but it does not exist.
[Oct 12 06:54:20] WARNING[10074]: cel.c:361 do_reload: Could not load cel.conf
[Oct 12 06:54:20] NOTICE[10074]: app_queue.c:7953 reload_queue_rules: queuerules.conf has not changed since it was last loaded. Not taking any action.
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘iax_general_additional.conf’ was listed as a #include but it does not exist.
[Oct 12 06:54:20] ERROR[10074]: chan_iax2.c:13518 set_config: Config file iax.conf is in an invalid format. Aborting.
[Oct 12 06:54:20] NOTICE[10074]: chan_skinny.c:7742 config_load: Configuring skinny from skinny.conf
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:164 pbx_load_module: Starting AEL load process.
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:177 pbx_load_module: AEL load process: parsed config file name ‘/etc/asterisk/extensions.ael’.
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:180 pbx_load_module: AEL load process: checked config file name ‘/etc/asterisk/extensions.ael’.
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:187 pbx_load_module: AEL load process: compiled config file name ‘/etc/asterisk/extensions.ael’.
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:192 pbx_load_module: AEL load process: merged config file name ‘/etc/asterisk/extensions.ael’.
[Oct 12 06:54:20] NOTICE[10074]: pbx_ael.c:195 pbx_load_module: AEL load process: verified config file name ‘/etc/asterisk/extensions.ael’.
[Oct 12 06:54:20] WARNING[10074]: pbx_dundi.c:4836 set_config: Unable to look up host ‘asterisk.kovasys’
[Oct 12 06:54:20] ERROR[10074]: config.c:1568 process_text_line: The file ‘rtp_additional.conf’ was listed as a #include but it does not exist.

Plz can someone help me??

Sincerly;

2

There is no luck???
Is asterisk 11 stable???

3

That might be part of the problem. take a look at /etc/asterisk/iax.conf and see what happens.

4

This is not an Asterisk issue, your system is missing critical files necessary for operation. It looks like your installation failed.

1 Like
5

That one worries me too. Do you actually have any Skinny phones (Cisco 7940, for example, running in Skinny mode)?

6

Thanks for replies,
Do you think if i upgarde my asterisk will resolve the problem???

7

Clicking on the ‘More Information’ in the error box will provide more information as to what the problem is.

8

Note that I’ve actually opened a bug (I don’t believe this is a feature) because a lot of people miss the fact that they can actually see what the problem is by clicking on ‘More Info’.

http://issues.freepbx.org/browse/FREEPBX-13344

I’m hoping to get this into 14.

9

Thanks for your reply,
actually, this is what i get as error :

exit: 1
[FATAL] retreive_conf failed to get engine information and cannot configure up a softwitch with out it. Error: ERROR-UNABLE-TO-PARSE

Apparently, it can’t detect asterisk version, any idea?

10

Your configuration is seriously messed up. You are getting a lot of “unable to parse” errors on your config files.

I think Lorne is right - it sounds like your installation has failed.

11

I uninstall asterisk 11, and installed asterisk 1.8.9 (which i use to work with, but i have prb now to connect it to freePBX)

12

So you’re using the config files from Asterisk 11 with Asterisk 1.8?

I think you just found your problem.

13

no i’ve deleted all old files, and did new installation for 1.8.9

14

I don’t know what to tell you. You are getting unable to parse error, which means the some of the config files in /etc/asterisk/*conf are messed up.

15

i’ve created new topic where i put more details, you can check it