Reload failed because retrieve_conf encountered an error: 1

Have an issue on a pbxact system, cannot make changes through UCP to one of the extensions. Ran module and system updates. Now when I click apply config I get this error: Reload failed because retrieve_conf encountered an error: 1 exit: 1
Unknown Error. Please Run /var/lib/asterisk/bin/retrieve_conf
I ran that command and it says FATAL Unable to load configuration due to extension count being less than available.
What does it take to resolve this?

Forgot to mention Version 12.7.6-2002-2.sng7

Now when I click Apply config I get this: Error: Did not receive valid response from server

XHR response code: 0 XHR responseText: undefined jQuery status: error

Your PBXact system comes with support, recommend you make use of it.

Unable to load configuration due to extension count being less than available.

Your PBXact system is licensed for a specific number of users, and the above happens if you create more extensions than users.

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