Reload failed because retrieve_conf encountered an error: 1

i installed freepbx 13 on my centos server but when i download module “recordings” from module admin e apply change i receive this error:

exit: 1
Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)
Exception: Unable to connect to Asterisk through the CLI in file /var/lib/asterisk/bin/retrieve_conf on line 24
Stack trace:

  1. Exception->() /var/lib/asterisk/bin/retrieve_conf:24

What i can do?