Reload failed because retrieve_conf encountered an error: 1 - Cron, Job

pcdub · September 9, 2020, 3:33am

FreePBX Version: 14.0.13.34
Today I made some standard GUI Applications changes, then clicked Submit, then clicked Apply Config, and I’m receiving the following error:

Reload failed because retrieve_conf encountered an error: 1
exit: 1
Unable to continue. Cron line added didn’t remain in crontab on final check. Check /tmp/cron.error for reason. in /var/www/html/admin/libraries/BMO/Cron.class.php on line 126
#0 /var/www/html/admin/libraries/BMO/Cron.class.php(203): FreePBX\Cron->addLine(’* * * * * [ -e …’)
#1 /var/www/html/admin/libraries/BMO/Job.class.php(246): FreePBX\Cron->add(’* * * * * [ -e …’)
#2 /var/www/html/admin/libraries/BMO/Job.class.php(91): FreePBX\Job->init()
#3 /var/www/html/admin/libraries/BMO/Job.class.php(73): FreePBX\Job->add(‘timeconditions’, ‘schedtc’, NULL, ‘FreePBX\modules…’, ‘* * * * ', 30, true, 100)
#4 /var/www/html/admin/modules/timeconditions/Timeconditions.class.php(168): FreePBX\Job->addClass(‘timeconditions’, ‘schedtc’, ‘FreePBX\modules…’, ’ * * * *’)
#5 /var/www/html/admin/modules/timeconditions/functions.inc.php(227): FreePBX\modules\Timeconditions->updateCron()
#6 /var/www/html/admin/libraries/BMO/DialplanHooks.class.php(95): timeconditions_get_config(‘asterisk’)
#7 /var/lib/asterisk/bin/retrieve_conf(860): FreePBX\DialplanHooks->processHooks(‘asterisk’, Array)
#8 {main}
1 error(s) occurred, you should view the notification log on the dashboard or main screen to check for more details.

It seemed to start (coincidentally or not) this afternoon about the time when I found out all our scheduled page groups were not playing. Manual tests confirmed the page groups worked, just not the schedules. I made some changes, clicked Submit then received the above error. It was all working last Friday 9/4/20.

I’ve attempted many things based on other posts including:
Checked the /tmp/cron.error file but the file is blank
fwconsole reload
fwconsole restart
Rebooting physical server
Renamed /var/spool/cron/asterisk the fwconsole reload then fwconsole restart to have it recreate the file

chown -R asterisk /var/spool/cron then Apply Config
chmod -R 777 /var/spool/cron then Apply Config

Downloaded the timeconditions module via command line to re-install (it upgraded it).

Many more reloads, restarts, reboots.
Still the same error

Commands outputs:
Contents of /var/spool/cron/asterisk on both this system and from a backup from about two weeks ago when it was all working:
[root@pbx ~]# crontab -e -u asterisk
@daily [ -e /var/www/html/admin/modules/sysadmin/bin/check_portal.php ] && /var/www/html/admin/modules/sysadmin/bin/check_portal.php
@daily [ -x /var/lib/asterisk/agi-bin/ddns_client.php ] && /var/lib/asterisk/agi-bin/ddns_client.php
@daily /usr/sbin/fwconsole pms mk_dirty > /dev/null 2>&1

- - - - /usr/sbin/fwconsole pms wu_alert > /dev/null 2>&1
        */15 * * * * [ -e /etc/asterisk/firewall.enabled ] && touch /var/spool/asterisk/incron/firewall.firewall
        @daily [ -x /var/lib/asterisk/bin/freepbx_sipstation_check ] && /var/lib/asterisk/bin/freepbx_sipstation_check 2>&1 > /dev/null
        0 0 25 12 * /usr/sbin/fwconsole pagingpro --calendarpage 702 -t 1545714000 2>&1 >/dev/null
        0 0 25 12 * /usr/sbin/fwconsole pagingpro --calendarpage 612 -t 1545714000 2>&1 >/dev/null
        @daily [ -e /var/www/html/admin/modules/sysadmin/bin/check_portal.php ] && /var/www/html/admin/modules/sysadmin/bin/check_portal.php >/dev/null 2>&1
        @monthly ID=freepbx_backup_1 /var/lib/asterisk/bin/backup.php --id=1 >/dev/null 2>&1
        1 1 1,2,3,4,5,6,7,15,16,17,18,19,20,21,29,30,31 * * ID=freepbx_backup_2 /var/lib/asterisk/bin/backup.php --id=2 >/dev/null 2>&1
        1 2 8,9,10,11,12,13,14,22,23,24,25,26,27,28 * * ID=freepbx_backup_3 /var/lib/asterisk/bin/backup.php --id=3 >/dev/null 2>&1
        @hourly [ -x /var/lib/asterisk/bin/storage.php ] && /var/lib/asterisk/bin/storage.php >/dev/null 2>&1
- - - - /usr/sbin/fwconsole queuestats --syncall >> /tmp/reader.log 2>&1
        28 0 * * * /usr/sbin/fwconsole certificates --updateall -q 2>&1 >/dev/null
        0 1 * * * /var/www/html/admin/modules/iotserver/bin/check_license.php
        0 2 * * * /var/www/html/admin/modules/iotserver/bin/check_certificates.php
        0 4 * * * /var/www/html/admin/modules/iotserver/bin/refresh_tzoffsets.php
        59 23 * * 0 /var/lib/asterisk/bin/queue_reset_stats.php --id=1320
4 * * * /usr/sbin/fwconsole util cleanplaybackcache -q
15 22 * * 5 [ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole ma listonline --sendemail -q > /dev/null 2>&1
15 23 * * 5 [ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole sys upgradeall --sendemail -q > /dev/null 2>&1
15 0 * * 6 [ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole ma upgradeall --sendemail -q > /dev/null 2>&1
- - - - [ -e /usr/sbin/fwconsole ] && sleep $((RANDOM%30)) && /usr/sbin/fwconsole job --run --quiet 2>&1 > /dev/null

[root@pbx ~]# fwconsole job --list
±—±-----------------±--------------±-------------±--------------------±---------------------------------------------------------------------------------------------------------------------------------------±--------+
| ID | Module | Job | Cron | Next Run | Action | Enabled |
±—±-----------------±--------------±-------------±--------------------±---------------------------------------------------------------------------------------------------------------------------------------±--------+
| 12 | pagingpro | scheduler | * * * * * | 2020-09-08 23:08:00 | Class: FreePBX\modules\Pagingpro\Job | Yes |
| 1 | calendar | sync | * * * * * | 2020-09-08 23:08:00 | Class: FreePBX\modules\Calendar\Job | Yes |
| 2 | qxact_reports | sync | */5 * * * * | 2020-09-08 23:10:00 | Command: /usr/sbin/fwconsole qxactreports --sync -q 2>&1 > /dev/null | Yes |
| 3 | recording_report | clean | 30 22 * * * | 2020-09-09 22:30:00 | Command: /usr/sbin/fwconsole recordingreports -s -c | Yes |
| 4 | recording_report | backup | 0 0 1 * * | 2020-10-01 00:00:00 | Command: php /var/lib/asterisk/agi-bin/backuprecordings.php | Yes |
| 5 | sysadmin | checkportal | @daily | 2020-09-09 00:00:00 | Command: [ -e /var/www/html/admin/modules/sysadmin/bin/check_portal.php ] && /var/www/html/admin/modules/sysadmin/bin/check_portal.php | Yes |
| 6 | sysadmin | ddnsupdate | @daily | 2020-09-09 00:00:00 | Class: FreePBX\modules\Sysadmin\Job\DdnsUpdate | Yes |
| 7 | sysadmin | checkstorage | @hourly | 2020-09-09 00:00:00 | Command: [ -x /var/lib/asterisk/bin/storage.php ] && /var/lib/asterisk/bin/storage.php | Yes |
| 8 | timeconditions | schedtc | * * * * * | 2020-09-08 23:08:00 | Class: FreePBX\modules\Timeconditions\Job | Yes |
| 9 | userman | syncall | */15 * * * * | 2020-09-08 23:15:00 | Class: FreePBX\modules\Userman\Job | Yes |
| 10 | sysadmin | updatelicense | @daily | 2020-09-09 00:00:00 | Command: [ -x /var/lib/asterisk/agi-bin/update_license.php ] && /var/lib/asterisk/agi-bin/update_license.php --delay | Yes |
| 11 | dashboard | scheduler | * * * * * | 2020-09-08 23:08:00 | Class: FreePBX\modules\Dashboard\Job | Yes |
| 13 | pms | wu_alert | * * * * * | 2020-09-08 23:08:00 | Class: FreePBX\modules\Pms\Job | No |
±—±-----------------±--------------±-------------±--------------------±---------------------------------------------------------------------------------------------------------------------------------------±--------+

I don’t see any errors or corruption in the /var/spool/cron/asterisk file but maybe I’m missing it so am now at a loss what to do next. Please advise. See any errors or corruption? Thoughts? Suggestions?

Thanks!

Patrick

slobera · September 9, 2020, 4:24am

Hi ! Did you try to upgrade framework? (fwconsole ma upgrade framework) or reinstall if it’s the latest.

pcdub · September 9, 2020, 5:02am

Hi Sergio! I just tried that by running:

fwconsole ma upgrade framework

It was the same version so then ran:

fwconsole ma download framework
Then:
fwconsole ma install framework

Still same errors so ran:

fwconsole reload
Then:
fwconsole restart

Changed a config, then Submit, then Apply Config

Still same error.

Re-installed framework
Rebooted

Still same error

Did I miss something in the framework re-install commands process? Other options?

Thanks!

lgaetz · September 9, 2020, 10:53am

Ensure that there are no pending system updates:

yum update

pcdub · September 9, 2020, 3:55pm

Everything was already up to date. Ran yum update and it stated ‘No packages marked for update’.

None of the scheduled pages are running. The error points in some ways to cron and/or fwconsole job issues so the error seems to be related to why the scheduled pages are not running. Do you see any errors in the /var/spool/cron/asterisk file pasted above? I re-installed the framework and ran fwconsole ma upgradeall then it upgraded pagingpro. The pms module had long been disabled due to seeming other issues it seemed to cause, but then re-enabled and upgraded it. Still same errors so disabled pms again. Is there a module or modules and/or packages that I could uninstall and reinstall related to cron and fwconsole job to fix?

Thanks!

pbxalerts · October 2, 2020, 6:23pm

i am getting the same thing now today too.
cd /var/spool/cron/
ls -lh
if you have a bunch of ??? things are broken.
cron
to fix it, i had to force a file system check.
vim /etc/default/grub
append fsck.mode=force to the value of GRUB_CMDLINE_LINUX_DEFAULT
grub2-mkconfig –o /boot/grub2/grub.cfg
and reboot.
then the permission were fixed for the asterisk directory, funny though, after updating just one more module, the asterisk directory lost all its permission AGAIN

system · November 2, 2020, 6:23pm

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