Redial

General Help
1

Asterisk: 1.4.22
FreePBX: 2.5.1.0
Phones: Polycom 501s

Is there a way to get the system to allow redial on very long numbers? Here’s what I mean:

A client dials a foreign country like so: 011(504)95027463. He reaches a busy signal and wants to hit redial. Instead of dialing when he hits redial the system just waits until he hits “send”. On a normal US number redial works. This is really annoying the client. Any help?

2

As a follow up I was just told by the client that redial doesn’t work at all!

3

sounds like the dial pattern matching is not configured on the phone for international calling. If they redial and wait the timeout period I’ll bet it works… If I remember correctly a default value for timeout on polycom phones is 6 or 9 seconds when it does not match a predetermined pattern (last digit timeout + dial string timeout)…