Recording Options
Inbound External Calls Yes
Outbound External Calls Yes
Inbound Internal Calls Yes
Outbound Internal Calls Yes
On Demand Recording Disable
Record Priority Policy 10
but the call is not recorded, this happened after last update to Core 12.0.8, Call Recording 12.0.1.2 and other modules.
Help, please. I can not understand what the problem is.
Can confirm. I recently upgraded from 2.11 to 12 and have been using 2.11 for ages with certain extensions record set to ‘yes’. Post upgrade, the extension recording settings seem to be ignored, the only way I can get calls to record is to set the record options in in/outbound routes.