Recording File - Queue PRO and Caller Post Hangup Destination

Commercial Modules
1

Hi,

We are using “Caller Post Hangup Destination” to call our AGI with a survey.
When I go to CDR Report to listen the RecordingFile, we got surprise, because the File contain all call audio (it is OK), but there are the audio concerning our survey too.
I believe that be a mistake. When the agent hangup the call, the call recording should be finalized.
Is it possible to get only the call recording, without a survey´s audio?

Marcelo H.

(Sorry about my poor English)

2

Option 1 - Add to your script a line which stops the recording.
Option 2 - Create a Call Recording record, set recording to “No” and point it to your AGI script. Then point the Post Caller Hangup Destination to the Call Recording record.

1 Like
3

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.