Recorded personal greeting on voicemail not playing

General Help
1

More or less as the topic states.

I have recorded greetings for busy and unavailable, if I login to the UAC it is there, but when I call the extension and voicemail picks up, I am getting the canned default system greeting

2

Having the same issue. The VM picks up and answers when the call is transferred normally but when the users do a *[ext] transfer directly to VM they get the canned recording.

This line exists in the logs of the ‘failed’ transfers;

pbx.c: Executing [[email protected]:3] ExecIf(“SIP/astk-cust1-00001653”, “1?Set(__CRM_VOICEMAIL=FAILED)”) in new stack