I’m using Elastix 2.5 which uses FreePBX 2.11
I need to record all incoming calls to our call center queue to
monitor agent performance (They use Callback login) . There are some calls that are transferred and
those should not be recorded. AFAIK queue recording options overrides
extensions recording options so I cannot prevent the recording of the
transferred part of the call (by disabling recording per extension)
Is there a way to record inbound queue calls and stop recording when it is transferred?
PS: I know it has been posted before but without any solution. PLease help!
Please help me out with this!
I think I’ve found where to make a change. Let me know if this won’t give me problems:
I’m not an expert on Asterisk dialplan but i think I know where the recording is started:
In the file extensions_additional.conf
This is a super old thread. If you question is in regards to extensions_additional.conf being overridden, you can research and use extensions_custom.conf or extensions_override.conf based on your need(s).