We need to record one way queries of our customer. Please provide me some ideas on how to achieve this.
Scenario: Customer calls the number and IVR receives the phone. After customer chooses the number (eg. 9) to get the complain recorded for further follow up; the customer tells about his complain which needs to be recorded. So in this recording, we would prefer to hear the complain only, not the whole ivr process. Please suggest here!