When trying to record a system recording over an extension, the extension rings and my interface recognizes the extension has been answered. It states “recording is in progress, please hang up when finished”.
Upon hanging up, the recording does not finish. The system thinks the call is still active and BLF lights on other phones are even showing red for an active call. The call event log shows the call was hung up but the call won’t terminate in order to save the audio file. I’m just looking for the system to recognize the hand set has been hung up.
I’ve never seen this on other pbx systems I’ve worked with.