When logging into Voicemail & Recordings (ARI) page and listening to a voicemail on Safari, I either get a 404 error or, more often, it downloads the voicemail. On other browsers, it plays the voicemail right inside the pop-up window.
For some reason Safari assumes I want to download the audio file. I can’t find any preferences in Safari that would change that behavior.
See ticket #2565. It explains the source of the problem and a fix. You can use the patch files or download audio.php, crypt.php, voicemail.module, recording_popup.php, and callmonitor.module files that are attached to that ticket to replace the existing files of the same name on your system.
thanks for the update sasargen. I updated the relevant files on my server. Unfortunately Safari still chooses to download the audio file (and launch iTunes) rather than play the voicemail within the popup window.