Our main company phone number goes to a ringall queue with 2 static agents (the receptionists).
Everything was working perfectly until around a week ago.
The problem now is that if one of the receptionists is already on a call when another call comes in from outside, the other receptionist gets a strangled half ring from their phone and the caller hears “The number you just dialled is busy or unavailable at this time” - our standard no answer / busy / unreachable IVR.
I’ve tried creating a new queue - same result.
Other queues seem to be fine.
We are using Asterisk version 16.28.0, FreePBX version 16.0.21.18, queues version 16.0.18
Sounds like there’s another logged in agent for the queue that’s an invalid dial string. A call trace will show what’s going on, but you can see queue agents from the Asterisk CLI with
freepbx*CLI> queue show 500
500 has 0 calls (max unlimited) in ‘ringall’ strategy (1s holdtime, 10s talktime), W:0, C:464, A:22, SL:100.0%, SL2:98.8% within 60s
Members:
Clare Robinson (Local/668@from-queue/n from hint:668@ext-local) (ringinuse enabled) (Busy) has taken 350 calls (last was 12075 secs ago) (login was 35 secs ago)
Reception (Local/666@from-queue/n from hint:666@ext-local) (ringinuse enabled) (Busy) has taken 373 calls (last was 10559 secs ago) (login was 35 secs ago)
No Callers
Both phones are on DND because reception is closed on Friday afternoons
Now that the queue is in regular service (not out of hours) I get this:
freepbx*CLI> queue show 500
500 has 0 calls (max unlimited) in ‘ringall’ strategy (1s holdtime, 12s talktime), W:0, C:465, A:22, SL:100.0%, SL2:98.8% within 60s
Members:
Clare Robinson (Local/668@from-queue/n from hint:668@ext-local) (ringinuse enabled) (Not in use) has taken 355 calls (last was 4 secs ago) (login was 251316 secs ago)
Reception (Local/666@from-queue/n from hint:666@ext-local) (ringinuse enabled) (Not in use) has taken 417 calls (last was 145 secs ago) (login was 251316 secs ago)
No Callers
We can still only get 1 incoming call at a time though
