Hi there, I have a client who would like to put a display on the wall of a 3 phone call center for a small doctors office that will display:
- Number of callers in the queue
- Number of agents servicing the queue
- Completed Calls
- Abandoned Calls
- Average Hold Time
- List of current callers still in the queue
The first thing I had thought of was the phone apps (which I know would not work on a display hanging on the wall) but thought maybe this would be an acceptable alternative. I ordered up a Sangoma phone got it all programmed to find out the data provided within phone apps is not updating in realtime.
Any suggestions of an easy way to accomplish this. I can get around wihtin FreePBX without problem however I am def no programmer.