QXact reports - how long is data accessible?

Commercial Modules
1

Good afternoon, folks.

Question - we had a customer attempt to pull queue metrics beyond 90 days (before 1/5/16), and those reports are blank. No service work was done on 1/5, and since that happens to line up with today’s 4/5 date, the logical thought was that data is purged after 3 months.

Is that the case, and if so, can it be modified to store the data longer (I’m assuming it could be)?

Thx.

2

Screen Shot 2016-04-05 at 2.09.05 PM.png1215×210 26.3 KB

Applications>Queues>Reset Queue Stats

3

@jfinstrom that setting is just for asterisk memory queue stats. QXact only keeps data for 90 days otherwise the DB queries take 15 plus minutes to run for most people.