Hi! I have an important problem with the queues.
I have configured a queue with many extensions, The ring strategy is rrmemory. When an agent doesn’t answer a call (Agent Timeout = 8 sec) the call goes to next extension, but there is about 3 seconds silence between extensions, so no phone is ringing in this time. I can’t find the option to configure this time. I’m interested on ringing inmediately when a call jumps to another extension.
Any help please? I don’t find any value on the queue configuraton.