Queues Pro, hung up destination

[peterd (Pete)]

Hi there,

We have bought the queue pro package for the ability to use the hung up destination. This is working fine.

We have another brand of pbx in the company at a remote location. For one of the queues on the freepbx we would like to be managed by the remote pbx. So we have set up a ‘huntgroup’ on the remote system and in the queue we have that off system extension number as an agent. The queue functions well, but the hung up destination does not work.

I know the information on hung up destinations say “Destination to send the caller to upon the agent hanging up the call, often used to send a caller to take a post call survey. This functionality requires the agent to be a normal extension and the Agent Restrictions to be set to either “Extensions Only” or “No Follow-Me or Call Forward”.” So that is why this is not working.

However before I give up, I thought I should as the community, just in case.

Any help would be hugely appreciated.

[lgaetz (Lorne Gaetz)]

No guarantees, but you might be able to fool VQ Plus into thinking the remote extension is local by creating a local extension of type ‘custom’ and using a dial string of:

 local/[email protected]

where the x’s is the dial string of the remote device. Then remove the remote extension from the queue agent list and add the new custom extension.

[peterd (Pete)]

Thank you that has worked!